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Terms & Conditions

 1. This website is owned by " The Craft House."

 2. All artworks and photos published on the site are a property of  "The Craft House."

 3. It is strictly forbidden to make copies or reproductions of the artworks published on this site.

4. We guarantee that all personal information, you provide while using our website, is protected.

5. Slight color and size variations are normal for handmade artworks and are not a valid reason to cancel the order.

6. We have made efforts to present the colors of our products as accurately as possible, but your individual monitor settings may create variations in the actual image.

7. Customized orders such as different ring size may take extra time (up to one month) and are not refundable.

8. Products not available at the moment of order may take extra time (up to one month).

9.. Purchases from "The Craft House" can be returned within seven workdays from the day of delivery. The product, you want to return, must be in its original package and condition. Note that the buyer must pay all return shipping costs including the insurance. "The Craft House" refunded only the purchase price not later than 14 days from the date on which the consumer has exercised his right of cancellation and has returned goods; the shipping charge is not refunded. If you want to request a refund, for some reason, please send us an email. 

10. "The Craft House" reserves the right to change prices without notice.

11. GENERAL DATA PROTECTION REGULATION

11.1 What personal data do we collect?

When you are shopping from our website www.thecrafthouse.eu, you provide the following personal data: personal name, middle name, and surname, email address, phone number, an address for delivery 

11.2 For what purpose we use your personal data?

Your personal data shall be processed only by Mateya 1 Ltd., without being provided to third parties for the sending of letters or promotions. The data you provide us is used only for preparation and dispatch by Courier Company (Econt or Speedy) of purchased products from our online store.

11.3 For what period is stored your personal data?

When you purchase a product from our online shop, your personal data is stored within three years after the date of the last purchase, after which the personal data are deleted automatically.

11.4 How you can withdraw your consent to the processing of personal data?

You can claim your wish by e-mail at the e-mail address office@thecrafthouse.eu

gallery hand made
In case of dispute regarding the purchase online, you can use the site ODR