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Terms & Conditions

 1. This website is owned by " The Craft House."

 2. All artworks and photos published on the site are a property of  "The Craft House."

 3. Making copies or reproductions of the artworks published on this site is strictly forbidden.

4. We guarantee that all personal information you provide while using our website is protected.

5. Slight color and size variations are expected for handmade artwork and are not a valid reason to cancel the order.

6. We have tried to present our products' colors as accurately as possible, but your individual monitor settings may create variations in the actual image.

7. Customized orders such as different ring sizes may take extra time (up to one month) and are not refundable.

8. Products unavailable at the moment of order may take extra time (up to one month).

9.. Purchases from "The Craft House" can be returned within seven workdays from the day of delivery. The product you want to return must be in its original package and condition. The buyer must pay all return shipping costs, including the insurance. "The Craft House" refunded only the purchase price not later than 14 days from the date the consumer exercised his right of cancellation and returned goods; the shipping charge is not refunded. If you want to request a refund, please send us an e-mail. 

10. "The Craft House" reserves the right to change prices without notice.


11.1 What personal data do we collect?

When shopping from our website,, you provide the following personal data: personal name, middle name, surname, e-mail address, phone number, and address for delivery. 

11.2 For what purpose do we use your data?

Your data shall be processed only by Mateya 1 Ltd. without being provided to third parties to send letters or promotions. The data you provide us is used only for preparation and dispatch by Courier Company (Econt or Speedy) of purchased products from our online store.

11.3 For what period is your data stored?

When you purchase a product from our online shop, your data is stored within three years after the last purchase, after which the personal data are deleted automatically.

11.4 How can you withdraw your consent to the processing of personal data?

You can claim your wish by e-mail at the e-mail address

gallery hand made
In case of dispute regarding the purchase online, you can use the site ODR